Support Coordinaton for NDIS and Aged Care

Home Support Coordinaton for NDIS and Aged Care

Support Coordinaton for NDIS and Aged Care

Are you as efficient and profitable as you could be?  Are multiple staff trying to juggle hundreds of tasks across scores of clients?

Are you worried about the NDIS Audit preparation costs and how to prepare?

eTrack can certainly help.    It has all the quality Registers you need to track compliance ready for your audit.   In one simple to use system it will help you manage thousands of tasks across hundreds of Clients and provide staff a holistic, centralised view of the contact details, correspondence, tasks, documents, emails and budgets of National Disability Insurance Scheme Participants and Aged Care Clients

eTrack is fully cloud based and has minimal setup costs.


  • Profitable and Efficient
  • Quality Registers to help you prepare for the NDIS Audit
  • Tailored to NDIS language linked to Goals
  • Fast upload of billable hours to NDIS Portal
  • Meet rapid time frames to respond to Clients
  • KPIs of Billable Time and Expenses by Staff, Client, Date..
  • Visibility of all tasks and correspondence by all Staff
  • Quickly re-allocate and re-prioritise tasks between Staff
  • Capture pre-planning time so can bill when Client signs up
  • Use Quality Checklists, Templates and Workflow
  • Fast and powerful search across whole system
  • Alerts and Reminders for Compliance and key Reports
  • KPI Reports on Staff efficiency, # of Clients, Area etc
  • Security between Providers and Coordinators

Powerful Dashboards tailored to your Role

Compare revenue verses costs by Case, Client, Staff, Location or other groupings.
View trend graphs over time and a pipeline of Cases and Tasks showing throughout.
View your staff’s performance and efficiency and know where they spend their time.
Compare your staff’s costs against your NDIS claims by month.
Monitor holiday and sick leave.

Monitor Your Tasks

Logon to see your tasks for today, their priority, allocated and actual hours.
Action by adding a Case Note and a follow-up date. Tick Done or reassign to another colleague.
View Tasks by Case, Participant, Provider or any other cross section you wish.
Click to book time to the Task and track your teams remaining hours.

Easy Navigation and Powerful Search

Fast and easy navigate to contacts in different ways depending on your focus.
Quickly Find anything you want in the system.
Create powerful searches for detailed reporting.

View Case or Participants Details

Customise your Case home screen for fast input.
Add key reports as tabs for one click access.
Subscribe to things so as to be alerted of changes.

Track Timesheets and Expenses

Populate your timesheet with a Task in one click and book time.
Always know how many hours are remaining for Tasks and Budget Areas.
Add comments and Expenses and manage reimbursements.

Repository of all your Contacts

Track details of Participants, Providers, Staff, Coordinators, LGAs, LACs and Schools with many to many relationships.
Add other fields as you wish and include them in reports.

Keep a Holistic View of all Correspondence

Record all communication by all staff.
Search a holistic view of all correspondence.
Type as you go, cut and paste from emails and add pictures.

Manage Documents

Index, organise and search millions of documents across your existing file system.
Create Documents from Templates with mail merge such as your NDIS Plan or 3 & 9 month reports.
Convert files to PDF and Email with auto filing.

Auto File and Quickly Find Emails

Synchonise with your email system such as Outlook or Gmail.
Automatically file incoming emails based on numbers in the subject such as the NDIS number.
In a few clicks convert a document to PDF and send in an Email with automatic filing.
File emails against a Case, a Staff member, a Contact and a Document all at the same time.
One click view of all emails related to any selected item in eTrack.

Build a Knowledge Base of Quality Checklists & Templates

Capture knowledge as quality checklists for staff to follow.
Tick off progress for client reporting.
Help with audits and becoming accredited.

Track Support Coordinator Budgets

Enter annual planned hours for Support Coordinators and track actual and remaining hours.
Manage different Rate Sets and track Charge $ and Cost $.
Monitor start and end dates of NDIS plans and have separate budgets for each year.

Track Client and Participant Budgets

Separately record Participant Budgets for Client Capital, Core and Capacity Services.
Track actual services provided.