How to Run eTrack

• Your Administrator will setup your eTrack account and provide you with:
• 1. The link to run eTrack
  2. Your Username and Password
• Clicking the link launches the login window via a browser before opening eTrack in its own window.
• The AppController must be installed. On a new device, it may install automatically but if nothing happens click FAQ on the login
  window and follow the Troubleshooting instructions.
• You can bookmark / favourite the link in your browser or create a desktop shortcut to it.
• When you login for the first time or from a new device you will be sent an access code to the email address on your eTrack profile. You can have a maximum of 2 authorised devices at any time.
• When eTrack is running you’ll see an icon in your Taskbar that you can use to maximise/switch back to eTrack. Do NOT pin it to your Taskbar as it does not provide login access.

Change or Reset Password

You can change your own password as follows:

Go to Settings (cog icon top right) > My Preferences, scroll down to the ‘Login’ section and click Change Login..

You need to know your old password to change it.

If you forget your password, any user with Administrator security and access to staff profiles can reset it: select your name in the tree > Settings (cog icon top right) > Login & Security and click Change Login..

After the password is changed, if ‘save my login details’ was previously selected on the login window, auto-login will fail with ‘incorrect password’ error because the saved password is still the old one. Just login manually by inputting the new password and it will be saved for future logins.