Allied Health Professionals Software

For Occupational Therapists (OTs), Speech Pathologists, Physiotherapists, Psychologists, Exercise Physiologists, Audiologists, Behavioural Therapists, Chiropractors and Dietitians.

eTrack is powerful and intuitive software used by companies offering Allied Health services throughout Australia. The clinical, administrative and funding related tasks are core to eTrack.

Allied Health professionals who use eTrack include Occupational Therapists (OTs), Speech Pathologists, Physiotherapists, Psychologists, Exercise Physiologists, Audiologists, Behavioural Therapists, Chiropractors and Dietitians.

Audit-Ready Compliance

Simplify NDIS audit preparation with purpose-built compliance tools for Allied Health teams

Preparing for an NDIS audit can be time-consuming and costly. eTrack is designed to streamline the process, reduce preparation effort, and clearly demonstrate your commitment to quality and compliance. Built in consultation with NDIS auditors, eTrack includes a centralised set of secure Compliance Registers to manage incidents, complaints, risk assessments, training records, WHS, staff screenings, and conflicts of interest.

Easily search, filter, and group entries, manage user access, and document actions taken. Link outcomes to a Continuous Improvement Register to support best practice and maintain your organisation’s ongoing NDIS registration.

Manage Clients

Streamline client onboarding and care with complete clinical and relational records

At the heart of eTrack are your clients and their details. Quickly create a new client profile and immediately begin recording clinical notes and scheduling appointments. Add or update therapy goals, NDIS plan information, and personal details at any time. Connect clients with treating practitioners, plan managers, referral sources, and key contacts such as family members, nominees, or guardians. Easily search, sort, filter, and group client data across your entire service for better visibility, reporting, and compliance.

Comprehensive Contact Management

Organise all your key stakeholders and referral networks in one secure system

Record and manage details of Plan Managers, Local Area Coordinators (LACs), Local Government Authorities (LGAs), referral sources, and allied health providers. Group organisations and individuals flexibly, allowing contacts to be linked across multiple groups and practices. This ensures quick navigation, reduces duplication, and supports efficient communication and compliance across your client care network.

Plan Management Dashboard

A clear, single-page view to set up and track client NDIS plans with confidence

For each client, define key plan details including support categories, funding types for auto‑invoicing, plan dates, and allocated therapy hours. You can also reserve a budget for internal tracking and adjust planned hours if onboarding mid-plan.

Monitor allocated hours and funding at a glance, view what’s been delivered, what’s remaining, over-serviced, or pending invoicing. A visual graph gives you a clear reference for ideal spending over time, helping your team stay aligned with client goals and funding limits.

Clinical Notes

Capture detailed client interactions quickly and efficiently during sessions

Easily review all clinical notes from your multidisciplinary team in a continuous scroll without extra clicks. Start typing instantly, log session time, create follow-up tasks by highlighting text, link notes directly to therapy goals, and select note categories. Attach images, tables, and links, or use voice dictation via the eTrack mobile app. Manage staff access with robust security controls, and configure notes to become read-only after a specified period to maintain compliance and data integrity.

Session Time Tracking

Quickly log therapy time from clinical notes, tasks, or weekly timesheets with ease

Record time directly from clinical notes, assigned tasks, or your weekly timesheet. Choose the client’s NDIS plan, support category, and relevant line item to automatically display the corresponding activity code and funding rate. Watch available hours update in real time as you enter time. You can also assign time to specific budget items, adjust dates, or mark sessions as non-billable when needed.

eTrack supports all 1000+ NDIS price codes and prices from non NDIS guides, with an intuitive interface that adapts to simplify your time entry process.

Invoicing & Bulk Claim Management

Generate and submit invoices for multiple clients quickly with minimal errors

eTrack automatically creates invoices for all clients based on their individual NDIS plan funding arrangements in just a few clicks. Email templates are pre-filled with invoice PDFs attached, allowing you to review and send all correspondence in one batch. Invoices can then be seamlessly exported to accounting platforms like Xero, MYOB, or Reckon.

You can also perform bulk uploads to the NDIS Portal for all Agency Managed clients simultaneously and automatically reconcile NDIS payments with bulk uploads.

eTrack’s invoicing is tailored to NDIS requirements and Plan Manager specifications, applying comprehensive validation checks to greatly reduce claim rejections and streamline your billing process.

Task Management

Stay organised and confident with complete visibility of all team activities

Manage your daily workflow by working through a dynamic ‘to do’ list of clinical and administrative tasks. Mark tasks as complete, update recurring deadlines, reassign responsibilities to colleagues, add detailed notes, and book time spent.

Tasks like End of Plan Reviews are generated from client templates, while others can be created ah-hoc directly from clinical notes or within the client’s care plan.

Filter and view tasks by client, clinician, plan manager, or service provider, and easily link tasks to specific therapy goals for streamlined care coordination.

Mobile App for Allied Health Teams

Ideal for therapists and support staff, stay connected anytime, anywhere

The eTrack mobile app empowers allied health professionals and support workers to receive task notifications and access client information on the go. It’s widely used by therapists during community visits and by clinicians multitasking between sessions and admin tasks.

This powerful companion app provides full access to client profiles, including therapy plans, goals, clinical notes, session time, service providers, and plan managers. Log session time with an optional timer, add clinical notes, and capture signatures, all instantly synced with the main eTrack system for seamless record keeping.

Document Management

Centralise all client and compliance documents for easy access and control

eTrack offers a comprehensive document management system fully integrated with popular cloud storage solutions like OneDrive and Sharepoint.
Designed for efficiency, eTrack automatically indexes all documents, eliminating the need for manual check-ins or file transfers. It can manage and search millions of files across multiple locations using rich metadata for fast retrieval.
Easily generate new documents from templates, pre-filled with client and plan information directly from eTrack, streamlining your administrative workflows.

Integrated Email Management

Automatically organise your emails with seamless two-way syncing

eTrack’s robust email system synchronises effortlessly with your existing platforms like Office 365, Gmail, Outlook, or Apple Mail. Emails are automatically categorised and filed within eTrack according to customised rules, viewed chronologically and actioned all within the client records.

Compose new emails, attach relevant documents, apply security settings, and let eTrack handle filing for you.

A streamlined version of this email system is also included for sending invoices, making communication simple and efficient.

NDIS Pricing Flexibility

Easily manage the full NDIS Price Guide with adaptable, scalable settings

eTrack simplifies the complexity of over 1,000 NDIS rates by organising them into a clear three-tier hierarchy: Funding Areas, Support Categories, and Line Items. Tailor your setup to include only the supports you provide, such as Support Coordination, Psychosocial Recovery Coaching, Occupational Therapy, Behaviour Support, Community Access, and other allied health services.

For clients with complex funding, eTrack supports multiple concurrent plans, diverse support categories within a single plan, or combining line items across categories. Prices are updated automatically with the latest NDIS Price Guide, while allowing you to backdate session time to new rates or opt out of automatic updates if preferred.

Client Funding Overview

Easily monitor the status and balance of each client’s NDIS funding

Clients often want to know when their plan ends and how much funding remains. As a therapist or clinician, having this information at your fingertips helps provide timely guidance and support.
eTrack lets you create a detailed service register for every client’s plan, tracking fund allocations, expenditures, and remaining balances, ensuring clear visibility and confident management of NDIS funding throughout the plan period.

Testimonials

“The more I use eTrack the more I like it and it’s a brilliant program so keep up the good work.
I don’t acknowledge anything that I don’t believe in but eTrack I believe in??”
Luke Gray and Anne Bertram - Myndset Co

“It’s efficient and so intuitive…I was up and running without a demo or training using the useful videos. They have generous startup offers and as much training as I need to get full document and email management going.”
Nada Grbec - Grbec Professional Services

“After working with Client Relationship Management Systems for over three decades I can’t say how happy I am with eTrack.

John and the team at eTrack listen and are highly proficient in delivering outcomes for our organisation. If you are looking for a CRM that ticks all the boxes for NDIS, this one has you covered. Over the past six months I have seen many improvements!! You guys are rocking it.”
Narelle Akers - Communication eXtra

“Massive Massive Massive thank you all round….and especially for resolving my Onedrive syncing issue which isn’t your responsibility at all ! I just want you to know exactly how hugely grateful I am. Without you guys, I would have been forever on a lovely catch 22…. super appreciative. With much gratitude.”
Lou Frisby - Owner – One You Disability Services

“eTrack makes my job so much easier. It saves me time and provides peace of mind that my participant’s personal information is secure. The support staff are prompt in answering queries which is important to me.”
Rosemary Mellor - Big Life Support Services

“Karen from eTrack Support is fabulous, she has saved me many a time. In fact, all of the team are super responsive and incredibly helpful. It’s so reassuring to receive their quick responses and helpful additions to any request..”
Karina Griffiths - Director of Nelson Architects

“Fantastic work! eTrack is now a complete solution. You guys deserve a break!”
Mark Seraphim – Director – Involve

““eTrack reduced invoicing 400+ Participants from 25,000 clicks and 2 weeks to just 4 steps and a few minutes. Simply brilliant!”
Jeff Clark, FC – Keystone Counseling and Coordination

““Without your system we would not be as good at what we do! Thank you. We have really started to implement some great things in the eTrack CRM. Phenomenal stuff John. I can’t tell you how much we appreciate your effort with everything.””
Narelle Akers – Communication eXtra

““eTrack has been an amazing tool to cut down time and improve efficiency. The supportive team is always there to assist and help out when needed. I would highly recommend eTrack if you would like a reliable system with supportive customer service.””
Eliza Nankervis – Managing Director - Freedom Support

““Happy 22nd Birthday eTrack! Grace Professional Services have used eTrack to successfully grow our business in the NDIS space of Support Coordination. eTrack has worked closely with my team and me to tailor the software to our specific business needs. They have listened to our requests and continue to bring new developments to support our growing service.””
Sandi Grace – CEO – Grace Professional Services